The color hair samples is strongly recommended to be purchased together with human hair products when you are unsure of the color.
UniWigs has made viewing a color ring easy with our "Color Ring Loan Program".Here is how it works:
1. Select the right color ring and pay for it.
2. Once you decide on a color, return the color ring within one month. And your money paid for the color ring will be refunded as loyalty points. You can redeem the loyalty points any time before it expires.
3. Please be sure that the color ring can be reused before you return it.
Customer satisfaction is at the top of our list here at UniWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.
Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.
To return your order with us you MUST firstly contact our customer service team, or your return may be denied. You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in UniWigs store credits, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.
Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $8.95 ($29.89 for international orders) will be deducted from your final refund amount to cover the shipping.
Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
There will be an $8.95 shipping fee ($29.89 for international orders) for reshipment if the package is returned back to sender.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
Eligible Products:
Ineligible Products
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We are not held responsible for any lost returns.
We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be a $29.89 shipping fee.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
1. Contact UniWigs customer service.Please note that without the contacting customer service, your return may be denied.
2. Apply for the return online.
3. Return the product to the return address and update the tracking number online.
4. All customers are responsible for their own return shipping costs for any returns or exchanges.
5. Your refund will be processed in 5-7 business days after your return has been received.
6. If you ask for an exchange, our customer service will contact you once the return has been received.
Return address: UniWigs, 18305 E Valley Blvd., Ste C, La Puente, CA 91744
626-581-9123 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )
Email: [email protected]
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effective on February 17, 2020
| Human Hair | Synthetic Hair | |
|---|---|---|
| Longevity | With proper care, most human hair products can last over a year | Approximately 4-6 months |
| Heat resistance |
Human hair products are just like bio hair. You can style them with heat same as treating your own hair. |
Our Trendy Synthetic Wigs are made of heat-defiant fibers. They can resist heat up to 220℉. |
| Coloring | Except for the natural black color, coloring may jeopardize the integrity of the hair since most human hair wigs have already been chemically processed. | Never color a synthetic wig. It will cause irreparable damage. |
| Maintenance |
Human Hair is just like your own hair. Regularly shampoo, deep-condition, and straighten it. |
Synthetic hair is easy to care for, simply wash, dry and shake. |
| Looks | 100% Human Hair looks the most natural, blend seamlessly with your own hair, and reflect light the way your own hair would. | Synthetic wigs blend with your own hair to create a virtually undetectable look and are a great, affordable alternative to 100% Human Hair Extensions. |
All of our lace wigs knots have been bleached Along The Perimeter in order to lighten the appearance. With the use of peroxide (bleach) gives the illusion that hair is growing from your scalp.
Notice:
1. Please be aware for darker colors, such as Jet Black and Off Black, when they are bleached, the appearance is not as apparent as lighter colors.
2. Bleach can damage the structure of the knots, weaken the roots and lessen the durability of the lace. Therefore it is not recommended to bleach the wig larger than the perimeter. Please do not bleach the knots if you are not familiar with wig production. Contact us via Live Chat or Email should you have any custom bleaching demands. Our customer specialist will be glad to help you.
The best type of Remy hair is virgin, also called "cuticle" hair. When hair is harvested from a donor, the cuticles remain intact to protect the hair from damage.
Virgin hair is hair that has never been processed or treated with ANY kind of chemicals. The hair is in its natural state with its cuticles running in the same direction and is fully intact. You can re-style and dye Virgin hair just as you would do to your own hair.
The texture of virgin hair is generally straight, wavy or curly. However any hair that has been chemically processed for texture, for example yaki, body wave or curls is no longer virgin.
Remy human hair is not necessarily Virgin Remy human hair, since it may be colored or permed.
Its defining features are an intact cuticle and in a collection of hair that is, un-damaged, healthy hair. Remy hair is shinier, softer, and has a longer lifespan than non-Remy hair.
Non-Remy has been chemically processed (typically for texture or color) before the hair was collected.
Remy hair is gathered from the head of donors/producers in such a way as to keep the hair’s cuticles properly aligned in relation to its neighboring hairs.
This means the hair remains softer and silkier, and is useful in producing higher-quality wigs, extensions and hairpieces.
To color Remy Human Hair, it is recommended to dye ONLY from light colors into dark colors.
To help you shop for the right color online it's just as easy as in a store, please refer to our hair color chart after you have found the style you like.
As for the cap size, we all know that measuring your head size is an important task to endeavor prior to ordering a wig. Please carefully measure your head size and choose the proper cap size following our cap size guide.
1. Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes.
2. When brushing, start at the ends and gently work your way to the roots.
3. To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:
- Place wig on wig stand. Use standard or electric rollers or pin curls.
- Remove tangles with a wire brush or wide toothcomb.
- Pick up hair and wind on roller, smoothing ends as you go.
- Use medium setting with electric rollers or hair dryer. With hair dryer about 12" from wig, circulate heat evenly and continuously.
- Allow hair to cool before removing rollers or pin curls.
- Lightly brush or backcomb desired areas and spray with hair spray.
1. Try the "shake and go" method. Many styles need only a good shake or finger styling and they're ready to wear.
2. For tight curly or ringlet styles, just give the wig a vigorous shake, then gently lift and separate the curls with a pick comb or your fingers. DO NOT BRUSH.
3. For wavy styles with loose curls, brush lightly with a wig styling brush or pick comb using short, lifting strokes - just enough to relax the style.
4. For long curly styles use your fingers or a pick comb to gently lift and separate the curls. DO NOT BRUSH.
5. For straight styles brush in long, even, gentle strokes from the crown to the ends for a smooth, sleek look.
6. After each wearing, spray the ends of your wig with wig conditioner. Gently remove any tangles.
7. Never expose your wig to heated styling tools such as hair dryers and curling irons or other heat sources.
1. First of all, pin your hair up. If your hair is long, separate the hair into two pieces, and twist. Cross the two pieces behind your head, and clip them across the top. Shorter hair can simply be combed and clipped to the crown of the head, or placed into a bun at the base of your neck. You could also braid your hair before applying a wig.
2. Put on a wig cap. Use a wig cap on any type of hair length to hold it all in and ensure a smooth fit. Even if you are bald, use a wig cap - it will help keep the wig on.
3. Put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position these right in front of your ears. Don't worry if it doesn't look perfect right away. Go ahead and style/brush it into place the way you'd like it to look.
Watch the video below to find out how to properly cut the front lace.
Looking after your human hair wigs is very important in order to increase the life of them. You may like to follow these steps to better protect your human hair wigs.
Yes. Both our human hair wigs and synthetic wigs have baby hairs on the front and at the back of the wigs. Here are two pics showing how the baby hairs look like.
Yes, you will look very natural with our lace wigs because firstly the hair is hand-tied to the lace which will make the hair look exactly like growing from your head.
Secondly, the hairline of our human hair wigs is very natural as if they are your own scalp which you will see from the pic below:
Serena by UniWigs is a medium length and luxurious remy human hair wig that is perfected in your every day wear. The temple to temple lace front presents a gradated hairline where you can smoothly part the hair as you wish.
Exceptional light brown highlights are enveloped in warm medium brown shades presenting an overall flattering and timeless color.
Special Features:
| Cap Construction | Lace Top & Wefted Back |
| Fiber | Human Hair |
| Approx. Length | 16" |
| Density | 130% |
| Cap Size | Circumference 22" |
Recently, UniWigs have received reports from our customers that some companies have plagiarized our images and videos and are illegally distributing them for commercial use without our authorization. This has caused customer confusion and infringed on our rights.
We are here to solemnly declare:
UniWigs would like to express our sincerest thanks to those who continue to support us. Meanwhile UniWigs will do everything we can to protect our rights and interests and keep providing our customers with the best products and services.
Thanks for your support!
UniWigs Official
PLEASE CHECK OUT OUR PROFESSIONAL
Serena by UniWigs is a medium length and luxurious remy human hair wig that is perfected in your every day wear. The temple to temple lace front presents a gradated hairline where you can smoothly part the hair as you wish.
Exceptional light brown highlights are enveloped in warm medium brown shades presenting an overall flattering and timeless color.
Special Features:
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