Where is your company located?
UniWigs is a US based wig brand, with offices and warehouses situated in both Los Angeles and Asia. If you have any queries, you can call us at 833-902-4156 or send us an email at [email protected].
Which payment methods do you accept?
Here are the payment methods that we accept on our website:
Do you offer wholesale prices?
Yes, UniWigs offers a wholesale price and service. Just send us the details of the product you would like to order to [email protected] and our customer service team will quote you a wholesale price.
How can I change my password?
If you forget your password while logging in, simply select the ‘forgot my password’ button and follow the instructions to reset your password. Then you will receive an email from us with a reset link. Click the link and reset the password.
Do you have a local store that I can visit?
At this current moment in time we do not have a physical store for our customers to visit. We will update customers as soon as this becomes available.
If you have any concerns about placing an order, please feel free to contact our experts at [email protected]
Can I place my order on the phone?
Yes. We will be more than happy to place your order for you on the phone.
Simply call us at:
Mon-Fri 9:00am – 9:00pm PST, TEL: 833-902-4156
Can I purchase directly from your office?
Unfortunately, UniWigs purchases can only be made online or on the phone at this current moment. If you have any concerns about placing an order with us, please feel free to contact our experts at [email protected]
What should I do if I can’t log in to my UniWigs account?
If you can’t log in to your UniWigs account, please carefully check if you have:
- Typed your email address in correctly
- Typed your password in correctly
- Are using the email address you signed up with
If you still have trouble logging in, click on the ‘I forgot my password’ button. You will be sent an email with a link to reset your password so you can access your account.
If you do not receive an email from us in 15 minutes, check your Spam folder. If it’s not there, you may have signed up using a different email address. In this case, please contact our customer service at [email protected], for assistance.
What is Sezzle and how does it work?
Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest! When you complete a purchase with Sezzle, they will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!
Who can use Sezzle?
Sezzle is currently only available to customers from United States and US territories (Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) or Canada.
You must be 18 years or older（19 years or older in Alabama）
Have a valid U.S. mobile number and email address
Have an active U.S. bank account.
Why wasn’t my purchase with Sezzle approved?
Here are a few reasons you may have been denied:
- Insufficient funds. Typically, they check to make sure you have at least 25% of the total order cost available at the time you place an order.
- Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, they’re less restrictive after the first six weeks.
- Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
- Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
- Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
When do I make my first payment?
Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.
How are refunds handled by Sezzle?
When a refund is issued, they first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. Your refunds usually post back to their original payment method within 3 to 10 business days as soon as it is processed by UniWigs. If you experience any further delay, we recommend you to contact Sezzle directly.
Example:A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.
Example 1:A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
Example 2:A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.
For more questions with Sezzle, please click the link below and learn more: https://shopper-help.sezzle.com/hc/en-us
Can I pay by my credit or debit card?
Yes, you can pay with your credit card or debit card on the UniWigs website. Simply click on the ‘Pay with Debit or Credit Card’ option at checkout.
Can I pay for my order in installments?
Yes, UniWigs just collaborated with Sezzle which is a payment solution that gives you the freedom to buy now and pay later – with no interest!
What should I do if PayPal doesn’t accept my credit card?
If PayPal rejects your credit card, we suggest that:
- You double check your credit card invoice name and address
- You try a different card
- You contact PayPal to resolve any issues
What currency are the prices on your website listed as?
All prices on the UniWigs website are listed in U.S. dollars.
If you do not live in the United States, you can still shop with us. Your bank that your credit/debit card is issued by will determine the exact exchange rate. The amount taken from the original funding source is returned in full when refunded by the seller.
Please note UniWigs cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
What should I do if I have payment issues at checkout?
From our experience, checkout issues are often caused by the web browser being used. For technical issues, we suggest you try the following:
- Try paying in a different browser
- Upgrade to the latest version of your browser
- Access our site using your browser’s safe mode
- Clear your browser’s cache and cookies
If you suspect an issue with your payment card, we suggest checking the following:
- Your credit card and billing information are entered correctly
- Your card has not expired
- The cost does not exceed your payment card transaction limit
Some banks may restrict your ability to pay online for fraud protection reasons. If you still experience issues after checking the above information, please contact your bank for assistance.
If you have checked with your bank and still cannot make the payment, please contact our customer service at [email protected]. Please do remember to take a screenshot before you contact us.
How do I use a coupon code?
Good news - It’s super easy! During checkout, enter your coupon code in the ‘Coupon Code’ box under the ‘Order Summary’ section. Click ‘Apply’ and the discount will be automatically applied toward the order total. If you have any problems with applying your coupon code ,please contact us, for assistance, we would be happy to help!
Why isn’t my coupon code working?
If you have an issue with your coupon code, first double-check that the code is entered correctly.
Other reasons why your coupon code might not be working:
- The coupon code has expired
- The coupon cannot be applied to the product you are purchasing
- The product is a custom order or a clearance item
If you are still having trouble with your coupon code, please contact us at [email protected] and we will help you out!
About shipping and returns
Do you ship worldwide?
Yes, we ship to most countries worldwide, however India and African countries are currently beyond our shipping range due to clearance issues.
At UniWigs , we offer free international shipping on orders over $129 . Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.
Can you ship to Military addresses?
Yes, we ship to military addresses. Orders to Hawaii, Alaska or US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
What is your international shipping cost and how long is the shipping?
At UniWigs, we offer free international shipping on orders over $129 , and the approximate shipping time is between 10 to 20 business days. If you have any questions regarding international orders, please feel free to contact our customer service at [email protected].
Do you offer express shipping for international orders?
Unfortunately, express shipping is not available for international orders. The approximate shipping time for international orders is 10 to 14 business days. We appreciate your patience.
If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
For more information on our shipping policy please see: https://www.uniwigs.com/content/27-shipping-information
What should I do if the package is lost?
To ensure the security of all orders, UniWigs applies a signature requested service on all packages. When your order is shipped, we will update you on the tracking number via email and your order history page. This will let you track your package. UniWigs is not responsible for any lost packages with signature proof.
Can I return the product if the product doesn’t meet my expectations? What is the return policy?
At UniWigs, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
For more details of our return policy: https://www.uniwigs.com/content/2-return-policy
Who is responsible for the return shipping cost?
At UniWigs, all customers are responsible for their own return shipping costs for any returns or exchanges. For more details see our return policy :https://www.uniwigs.com/content/2-return-policy
Can I still return if I passed the return window?
All return orders must be returned within 30 days after it is delivered, otherwise the return will be rejected.
Is there any extra cost for exchanging my order?
At UniWigs, we offer a one-time free exchange for each order (except custom orders and clearance items). If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Can I return or exchange my custom order?
Unfortunately, custom orders and clearance items cannot be returned or exchanged.
Why do you have a restocking fee?
We charge a small restocking fee on all monetary refunds to cover the expenses of the additional packaging, inspection, and labor we incur on every order.
When will I receive my refund?
Your refund will be processed in 5-7 business days after your return has been received. If you are experience any further delays, please contact our customer service at [email protected].
Do you have package insurance?
We offer Route Shipping Protection at checkout to help protect against this unwanted experience. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.
What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
How to track my order via Route?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.
What if my order never arrives, is stolen or arrives damaged?
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
How do I file a claim for my lost, stolen, or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.
Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Click to know more about Route Protection Policies.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Are UniWigs Hair Systems made of 100% human hair?
Normally, most of our hair pieces are made of 100% human hair (including Indian human hair, Chinese hair and European hair), chemical treatment or non-chemical treatment and even virgin hair are all available. For less percent gray colors, the synthetic fiber will be a better choice. We also accept custom order with 100% synthetic fiber, so it can be depend on your requirements.
Can you repair my existing hair system, even though it was purchased somewhere else?
If it is repairable, of course we will. Firstly, we need you to send us your hair system by mail or send the hair piece condition pictures by email to [email protected] , we will check out whether it is repairable. If yes, we will quote you a price, which depends on its condition. Kindly remind you that this service may take certain time so please ensure you have other hair systems available for use.
Can i cut the Hair Systems base sizes by myself?
Yes. Most of the UniWigs Hair Systems are free to cut according to your demand. Please ensure the base material is lace or poly, you can freely cut, and we recommend you to keep the original natural front hairline and adjust the sizes from sides and back. Please be aware the mono base and silk base are not available to be cut through. UniWigs also offer the pre-cut service, so if you have this demand, please let us know before you place the order, our skilled technicians can do this for you.
Human hair vs synthetic fiber?
1) BURN FOR SMELL AND ASHES.
Choose a small strand of hair and burn it. If the hair is 100% human, it smells like a barbecue and the ashes can be twisted into powder; if not, it smells like plastic and the ashes will stay as a caking.
2) THE PRICE.
That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.
3) THE ABILITY TO STAND HEAT.
Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without a paste, it is real human hair. Well, a small strand of hair is enough for the test.
Wigs vs Hair toppers?
Perhaps you are suffering from thinning hair or anticipating major hair loss from chemo. Selecting a perfect hair products can be very confusing and time-consuming for the first-time buyer. The question is whether you should opt for a full wig or a hair topper?
Whereas a wig provides total head coverage, hair toppers provide coverage for one targeted area. Hair toppers clip into the existing hair, while wigs are work with a wig cap or overtop a grip. Both wigs and hair toppers can be made with synthetic or human hair, and both are available in a variety of colors and styles.
What is Kanekalon synthetic fiber, heat friendly synthetic fiber and Realtress synthetic fiber?
Synthetic hair is a man-made fiber. There are different types of synthetic hair fibers, such as acrylic, polyester, polyvinyl chloride (PVC), and Kanekalon. Lower quality fibers are shinier in appearance and tend to be less realistic in texture and movement.
HEAT FRIENDLY SYNTHETIC FIBER
Just as the name implied, heat-friendly or heat-resistant fiber can be styled using a low/medium heat setting and can be curled, blow dried, or flat ironed to achieve a different hairstyle. Heat friendly/resistant synthetic fiber can be heated at 280°F/140°C and the heat will change the hair style permanently. Synthetic hair should not be colored.
KANEKALON SYNTHETIC FIBER
Light and soft with natural body and luster, Kanekalon is the highest quality of synthetic fibers available. All our Kanekalon synthetic wigs and hair pieces offer styles with soft, light, natural-looking hair with gorgeous body and vibrant, resilient color. For kanekalon fiber wigs, you should try to avoid all heat sources while wearing your wig. Heat will damage the synthetic fibers of the wig as they will become singed and partially melted.
Different from previous collections, the new LaVivid wig arrivals possess a new fiber called ‘realtress’ synthetic fiber. This fiber has the same amount of shininess as human hair, for a more natural appearance. Realtress fiber can also be heat styled to temperatures at 280°F/ 140°C, enabling it to be more heat resistant.
About mono base, silk base and lace base?
The Silk base is made with layers of lace and pure silk fabric on the top of the base. The hair is ventilated onto the inner lace layer and then injected through the silk cap, thus looking like the hair is growing out from the scalp. A Silk Base will perfectly hide the knots and you won't need to worry about any other techniques to make the knots invisible or less visible, because the knots are hidden under the silk base.
Silk Base hair toppers give the appearance of a scalp that looks like your own. Silk Bases are the most realistic topper base on the market today. With a Silk Base, there is no need to camouflage the knots when you part your topper!
The Silk Base offers versatile styling options as you can part your silk topper in any direction.
Difficulty in being laid flat compared with other base constructions: Due to the multiple layers in a Silk Base topper, Silk Base hair toppers are not as easy to be lay flat on the head. They may usually take a little extra work to be laid flat compared to other bases. Due to its unique layered construction, the Silk Base can lack breathability compared to lace and mono bases.
Lace front cap, full lace cap and Glueless full lace cap
Learning about wig cap construction can help you choose a wig that will meet your needs. Here at UniWigs, we have five different cap constructions. They’re the lace front, the full lace, the glueless full lace, the monofilament, and the silk top. What’s the difference between each type of the cap and how do you choose. Let’s explain this…
LACE FRONT WIG
Lace Front Wig cap construction is very natural-looking, creating an invisible hairline and giving the illusion of hair growing right out of your scalp. Lace Front Caps have lace in the front and traditional wefts in the back. In the front lace area, you can part your hair freely. For the weft area, we also add an elastic net inside of the cap which makes the wig comfortable and durable. Our lace front wig has clips and combs pre-sewn into the cap and an adjustable strap in the back which can be tightened an inch. The lace, after all, is delicate, so be careful not to pull or stretch it out.
- Natural-looking front hairline
- Closed weft with elastic net inside of the cap
- Clips/Combs already sewn in
- Competitively less expensive
- Handled with care
FULL LACE WIGS
Full Lace Wigs are 100% hand-tied human hair wigs. Each hair is hand-tied onto a mesh base to create the most natural hair growth and provide a super soft fit. With a full lace wig, wherever you part your hair, you will have the natural appearance of scalp. A full lace wig imitates most successfully the natural movement of real hair and can be worn in a variety of styles such as a high ponytail or updo. A full lace wig takes 40 hours of work to make, so they are pricier. However, it is a worthy investment considering its unique features.
- 100% Hand-Tied
- Allows a free parting anywhere
- Natural hair movement
- Can be worn in a high ponytail or updo
- Higher price
GLUELESS LACE WIGS
Glueless lace wigs don’t need to be secured using glue. Glueless lace wigs are 100% hand tied and have all the benefits of a full lace wig. A glueless lace wig has combs and clips already sewn into the cap, as well as an adjustable strap at the back which can be tightened by an inch. For beginners, a glueless lace wig is recommended.
- 100% Hand-tied
- Clips and combs pre-sewn
- Adjustable Strap
- Great for beginners
What are the short hairs on the topper and wigs?
Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.
Watch this video for more information on the hair return and how to blend it in the topper:
Why does my synthetic wig have a matted root? Is it a defective product?
We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".
When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.
For more information, see this video below
How to wash human hair and synthetic fiber?
- Before you wash, make sure you carefully detangle the hair using a wide tooth comb.
- Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water
- Wash the piece with mild shampoo
- Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub.
- Gently rinse the piece from root to tips in lukewarm water.
- Squeeze excess water. DO NOT wring the hair.
- Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes.
- Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction
- Gently squeeze excess water. DO NOT rub or wring.
- Lightly blot hair with a towel DO NOT twist or wring
- Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair.
- Before you wash, make sure you carefully detangle the hair using a wide tooth comb.
- Immerse your wig in lukewarm water with wig shampoo and allow it to soak for a few minutes.
- Then rinse gently from roots to ends. Do not rub or twist as this can lead to tangling.
- Apply leave-in conditioner from the mid-shaft to the ends (avoid the roots or knots) and leave in for a few minutes.
- Let lukewarm water flow in the same direction of the hair to avoid tangling and rinse thoroughly.
- Gently blot excess water with your hand or a towel. Do not twist or brush.
- Gently shake the wig to regain its style and air dry on a folding wig stand.
Never try to comb hair when wet
Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.
How to choose the wig cap size and topper base size?
It is essential to make sure that the topper is right fit for you if you are looking for seamless effects that are both safe and effective. If you want to cover you hair loss with a hair topper, you have to first measure your area of thinning. Measuring your hair loss is important because it will help you determine what base size works best. All you need is a tape measure, a pen and a piece of paper.
First, measure side to side to determine width and then front to back to determine the length.
Be sure to record the area of hair loss and date it. We recommend you to keep a record, so you can track your hair loss development.
Add about one inch to your measurement to find your correct topper base size.
Front to Back
Ear to Ear
Petite 21" 13.25" 13" Petite/Average 21.5" 14.25" 13.5" Average 22" 14.5" 13.5" Average/Large 22.5" 15.25" 14" Large 23" 15.5" 14"
1. Circumference: Starting in the front at your natural hairline. Follow along your hairline just above your ear.
2. Front to Back:Measure from the front of your natural hairline back over the crown, where your head bends and meets the back of your neck.
3. Ear to Ear: Start in the front of one ear, bringing your tape measure over the crown to the front of your other ear.
How to choose the hair color?
Hair color is a great way to subtly and sometimes drastically change your entire appearance. The right hair product color can make you look fab with very little effort. Choosing the right color can be a challenge especially for a starter. Follow these steps below and we believe you will find the perfect color.
a. Find you hair color in our color system.
UniWigs provides various colors for all our hair products and we will continue to update new colors based on the latest trends. Try to blend a color that is slightly lighter or darker than your own hair as it is likely to look more natural and will add depth and variance to your color.
b. Purchase a color ring from us.pIf you are still unsure of the color match, a color ring would be another good choice. Buying a color ring has never been more affordable! This is the best option for somebody who is a frequent wearer of alternative hair products as it makes changing colors a breeze! Click the following link and purchase a color ring now.
"Color ring loan program"
UniWigs has made viewing a color ring easy with our "Color Ring Loan Program". Here is how it works:
- Select the right color ring and pay for it.
- Once you decide on a color, return the color ring within one month. And your money paid for the color ring will be refunded as loyalty points. You can redeem the loyalty points any time before it expires.
- Please be sure that the color ring can be reused before you return it.
c. Send us your hair sample
If you cannot find your hair color in our hair system or on the color ring, then send us a hair sample and let us choose the best possible color match for you. This is the very best way to ensure that you will receive a color you are happy with. Our experienced hair designer would personally help you choose the perfect color. We will contact you back upon receiving your hair sample.
Here are the requirements of preparing your hair sample:
Length and volume: at least 1.25" long by 1/4" across. (The more the better)
Section: Make sure that your hair swatch is taken from the section of your hair that you wish to match.
Please enclose a note with your name, email address, phone number and the products you are customizing on.
d. Send us a picture for reference.
We do not recommend this way because of the color variations on different screens. If you are matching your own hair color, please include more than one photograph of yourself taken under different lighting conditions for comparison. If you prefer a color other than your own, you can send us a photo that can exactly show your favorite hair color.
Can I swim or shower with alternative hair products?
Yes. But we do not recommend you to do this. It can put too much stress on the hair and create unmanageable tangles. As well, pool chemicals and salt can damage the hair and affect the color.
Can I straighten or curl the hair?
You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.
NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 280°F. The heat will change the hairstyle permanently.
Can I dye or bleach the hair?
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde hair is the best colors to use if you want to dye it to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
We strongly do NOT recommend bleaching the hair by yourself. Please go for a professional specialist to do so. It damages the hair if hair bleach is applied to it just as it damages our regular hair.
Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.
About the color difference.
Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.
What should I do if I failed to place the order?
Please read the error display and find the reason why you cannot place the order. Then try again. If you fail again, please contact our customer service at [email protected] with the screenshots of ERROR.
How do I cancel my order?
your order has not been shipped.
- Cancellation within 24 hours: Free
- Cancellation after 24 hours: 10% handling fee
- All custom orders are not eligible for cancellation once they have been placed over 7 business days.
- Product details of your order can be modified one time as long as your order status is not set to “shipped.”
Please be sure to contact our customer representative if you want to cancel or change your order.
How do I change my shipping address?
If you would like to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us at 833-902-4156 as soon as possible during the order processing stage.
We can ship to your new address before the package is dispatched. Once the package is shipped out, the shipping information cannot be changed.
What does production time mean?
Production time ≠ Transportation time.
Please pay attention to the production time noted in red font under the quantity box on the product page before you place the order. Production time is only an estimated period for us to produce or process your order.
UniWigs sincerely appreciate your understanding and patience.
How can I make changes to my order?
Please contact our customer service at [email protected] if you want to make changes to your order.
When will I receive my items after I place an order?
Delivery time = order processing time + transportation time
The duration depends on the production time and your destination. Most of our products have an estimated production time for us to produce and process your order.
Will I be updated when the order is shipped?
Yes. You will receive an email from us once the order is shipped out. Please remember to add us to your email list.
How can I place a custom order?
UniWigs accepts custom orders. Please click the following link to fill out all the details of the products you want to customize. Our customer service team will quote you a price based on all the details within 48 hours.
UniWigs accepts custom orders. You can check our website for the item you would like to purchase, to find the perfect base size, or base construction you like. If you cannot find any, please save some pictures for reference.Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and we will provide a quote for you within 48 hours.
What should I do if my package is lost?
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package.
- Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
- Check with the local postal office or other Carriers to see whether they are still holding the package.
- If you are still unable to locate your package, contact us at [email protected] or 833-902-4156 to report a lost package. And we will help you to track the package.
How can I track my order?
The most accurate way to find out when your order will arrive is to track your package. You can do this through the UniWigs website or using a tracking number.
- Once your order is shipped out, you will receive an email from us with the Carrier info and tracking number. You can track your order on the Carrier’s website with the tracking number.
- Log in your UniWigs account and go to "my order" page. Find the order you want to track and click on the tracking number. Then you can see the shipping information.
REWARDS AND POLICIES
What are store credits?
Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.
They can be used as cash on the UniWigs website when checking out and they will not expire.
How can I get store credits?
You can only get store credits when you choose store credits as the method to receive your refund.
How do store credits work?
You can simply pay the order by your store credits when check out like this:
Can I use store credits with discounts?
Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.
What’s the difference between store credits and loyalty points?
- Ways to Earn. You can earn loyalty points by activities on our website like purchasing, following our social media, referring, etc. But you can only get store credits when you choose store credits as the method to receive your refund.
- Expiration. Loyalty points will expire automatically in 365 days from the date they are credited. However, store credits are valid permanently.
- Shipping Fee and Tax Coverage. When you redeem the loyalty points at checkout to save more, shipping fee and tax cannot be waived. But when you place an order with your store credits, shipping fee and tax might be waived if you have enough credits.
What is the difference between Vouchers, Store credits, Promotion code and Loyalty point?
A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.
Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.
A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.
Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. The validity period of all loyalty points is 365 days, and then they will expire automatically. And loyalty points cannot be transferred into cash.
What is a loyalty point? How can I earn loyalty points?
Loyalty points are store credits. They can be applied as cash at UniWigs.com and can be combined with any discount that is active on the website to save money on your purchase.
100 Points=1 USD
How to earn?
Place an order
Every dollar you spend at UniWigs.com will generate 1 loyalty point. For example, if your order payment was a total of $99.89, you would get 99 loyalty points.
Be an active super fan
Like our page on Facebook to get 200 loyalty points.
Follow us on Twitter to get 200 loyalty points.
Follow us on Instagram to get 200 loyalty points.
Post a review
You can also get loyalty points by posting your product review:
For text reviews, you will get 200 loyalty points.
If you leave both a text review and photos, we will offer you 500 loyalty points.
Refer a friend
You will receive 1000 loyalty points and they get 20% OFF
Choose a Loyalty points order refund
If you are not satisfied with your purchase, we accept all products still in their original condition within 30 days, and we will offer you a loyalty point’s refund in FULL amount or a monetary refund as per our return policy The validity period of all loyalty points is 365 days, and then they will expire automatically.
Please check out more details about our loyalty point policy.
Do UniWigs offer a special discount for licensed stylists?
UniWigs welcome any specialist to make a purchase on our website. We are totally open to any stylists to achieve a win-win collaboration. Please send an email to [email protected] if you are interested.
Do you have special benefits for loyal customers?
Yes, UniWigs always appreciates all the support from our dear customers. To better reward our loyal customers, UniWigs renewed our Uni-Customer Program. Please check more details from the link below:
Can I get a discount as a first-time customer?
Yes. You can get $20 off every $100 for your first order. The coupon can only be applied to your first order with UniWigs and it expires in 7 days after you receive it. Please be known that this coupon cannot be applied to custom orders and clearance items.
What is your affiliate program?
UniWigs is now looking for affiliates to help us spread the word about UniWigs and what we stand for. If you are inspired to help people experiencing hair loss or if you just want to get new hair, we invite you to join our affiliate program, you’re the right fit - GROW and EARN with us!
Please check out more details about our affiliate program.
What is you salon program? What is your wholesale price?
If you are a hairdresser, salon owner, or wig shop owner, then this is the program for YOU! UniWigs is a growing online store, with our HQ in L.A. California. We specialize in helper hair products like Hair Toppers, Human Hair wigs, Synthetic Wigs and Hair extensions. Please check out more details about our salon program.
Please send the details of products that you would like to purchase to [email protected] and we will quote you the price.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
What is your shipping policy?
UniWigs provides worldwide shipping service. Please check out more details here.
If Customs duties are incurred, who is responsible for them?
UniWigs is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. Any refused international packages (including Canada) will incur a 30% restocking fee of the total order amount.
Is my wig covered by insurance?
There are many situations where your insurance company will actually pay for, or contribute to the purchase of your wig if you are buying wigs/toppers due to hair loss from a medical diagnosis. You can find more details on the page Insurance Covered.