UniWigs is a US based wig brand, with offices and warehouses situated in both Los Angeles and Asia. If you have any queries, you can call us at 626-581-9123 or send us an email at [email protected]
Here are the payment methods that we accept on our website:
Yes, UniWigs offers a wholesale price and service. Just send us the details of the product you would like to order to [email protected] and our customer service team will quote you a wholesale price.
If you forget your password while logging in, simply select the ‘forgot my password’ button and follow the instructions to reset your password. Then you will receive an email from us with a reset link. Click the link and reset the password.
At this current moment in time we do not have a physical store for our customers to visit. We will update customers as soon as this becomes available.
If you have any concerns about placing an order, please feel free to contact our experts at [email protected]
Yes. We will be more than happy to place your order for you on the phone.
Simply call us at:
Monday-Friday, 9:00AM – 5:30PM PST, TEL: 626-581-9123
Monday-Friday, 5:30PM – 2:30AM PST, TEL: 909-895-6421
Unfortunately, UniWigs purchases can only be made online or on the phone at this current moment. If you have any concerns about placing an order with us, please feel free to contact our experts at [email protected]
If you can’t log in to your UniWigs account, please carefully check if you have:
If you still have trouble logging in, click on the ‘I forgot my password’ button. You will be sent an email with a link to reset your password so you can access your account.
If you do not receive an email from us in 15 minutes, check your Spam folder. If it’s not there, you may have signed up using a different email address. In this case, please contact our customer service at [email protected], for assistance.
Yes, you can pay with your credit card or debit card on the UniWigs website. Simply click on the ‘Pay with Debit or Credit Card’ option at checkout.
Unfortunately, we do not have a payment installment plan currently. We will update customers as soon as this becomes available.
If PayPal rejects your credit card, we suggest that:
All prices on the UniWigs website are listed in U.S. dollars.
If you do not live in the United States, you can still shop with us. Your bank that your credit/debit card is issued by will determine the exact exchange rate. The amount taken from the original funding source is returned in full when refunded by the seller.
Please note UniWigs cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
From our experience, checkout issues are often caused by the web browser being used. For technical issues, we suggest you try the following:
If you suspect an issue with your payment card, we suggest checking the following:
Some banks may restrict your ability to pay online for fraud protection reasons. If you still experience issues after checking the above information, please contact your bank for assistance.
If you have checked with your bank and still cannot make the payment, please contact our customer service at [email protected] Please do remember to take a screenshot before you contact us.
Good news - It’s super easy! During checkout, enter your coupon code in the ‘Coupon Code’ box under the ‘Order Summary’ section. Click ‘Apply’ and the discount will be automatically applied toward the order total. If you have any problems with applying your coupon code ,please contact us, for assistance, we would be happy to help!
If you have an issue with your coupon code, first double-check that the code is entered correctly.
Other reasons why your coupon code might not be working:
If you are still having trouble with your coupon code, please contact us at [email protected] and we will help you out!
Yes, we ship to most countries worldwide, however India and African countries are currently beyond our shipping range due to clearance issues.
At UniWigs , we offer free international shipping on orders over $129 . Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.
Yes, we ship to military addresses. Orders to Hawaii, Alaska or US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
At UniWigs, we offer free international shipping on orders over $129 , and the approximate shipping time is between 10 to 20 business days. If you have any questions regarding international orders, please feel free to contact our customer service at [email protected].
Unfortunately, express shipping is not available for international orders. The approximate shipping time for international orders is 10 to 14 business days. We appreciate your patience.
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
For more information on our shipping policy please see: https://www.uniwigs.com/content/27-shipping-information
To ensure the security of all orders, UniWigs applies a signature requested service on all packages. When your order is shipped, we will update you on the tracking number via email and your order history page. This will let you track your package. UniWigs is not responsible for any lost packages with signature proof.
At UniWigs, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
For more details of our return policy: https://www.uniwigs.com/content/2-return-policy
At UniWigs, all customers are responsible for their own return shipping costs for any returns or exchanges. For more details see our return policy :https://www.uniwigs.com/content/2-return-policy
All return orders must be returned within 30 days after it is delivered, otherwise the return will be rejected.
At UniWigs, we offer a one-time free exchange for each order (except custom orders and clearance items). If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Unfortunately, custom orders and clearance items cannot be returned or exchanged.
We charge a small restocking fee on all monetary refunds to cover the expenses of the additional packaging, inspection, and labor we incur on every order.
Your refund will be processed in 5-7 business days after your return has been received. If you are experience any further delays, please contact our customer service at [email protected].
Choose a small strand of hair and burn it. If the hair is 100% human, it smells like a barbecue and the ashes can be twisted into powder; if not, it smells like plastic and the ashes will stay as a caking.
That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.
Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without a paste, it is real human hair. Well, a small strand of hair is enough for the test.
Perhaps you are suffering from thinning hair or anticipating major hair loss from chemo. Selecting a perfect hair products can be very confusing and time-consuming for the first-time buyer. The question is whether you should opt for a full wig or a hair topper?
Whereas a wig provides total head coverage, hair toppers provide coverage for one targeted area. Hair toppers clip into the existing hair, while wigs are work with a wig cap or overtop a grip. Both wigs and hair toppers can be made with synthetic or human hair, and both are available in a variety of colors and styles.
Synthetic hair is a man-made fiber. There are different types of synthetic hair fibers, such as acrylic, polyester, polyvinyl chloride (PVC), and Kanekalon. Lower quality fibers are shinier in appearance and tend to be less realistic in texture and movement.
Just as the name implied, heat-friendly or heat-resistant fiber can be styled using a low/medium heat setting and can be curled, blow dried, or flat ironed to achieve a different hairstyle. Heat friendly/resistant synthetic fiber can be heated at 280°F/140°C and the heat will change the hair style permanently. Synthetic hair should not be colored.
Light and soft with natural body and luster, Kanekalon is the highest quality of synthetic fibers available. All our Kanekalon synthetic wigs and hair pieces offer styles with soft, light, natural-looking hair with gorgeous body and vibrant, resilient color. For kanekalon fiber wigs, you should try to avoid all heat sources while wearing your wig. Heat will damage the synthetic fibers of the wig as they will become singed and partially melted.
Different from previous collections, the new LaVivid wig arrivals possess a new fiber called ‘realtress’ synthetic fiber. This fiber has the same amount of shininess as human hair, for a more natural appearance. Realtress fiber can also be heat styled to temperatures at 280°F/ 140°C, enabling it to be more heat resistant.
The Silk base is made with layers of lace and pure silk fabric on the top of the base. The hair is ventilated onto the inner lace layer and then injected through the silk cap, thus looking like the hair is growing out from the scalp. A Silk Base will perfectly hide the knots and you won't need to worry about any other techniques to make the knots invisible or less visible, because the knots are hidden under the silk base.
Silk Base hair toppers give the appearance of a scalp that looks like your own. Silk Bases are the most realistic topper base on the market today. With a Silk Base, there is no need to camouflage the knots when you part your topper!
The Silk Base offers versatile styling options as you can part your silk topper in any direction.
Difficulty in being laid flat compared with other base constructions: Due to the multiple layers in a Silk Base topper, Silk Base hair toppers are not as easy to be lay flat on the head. They may usually take a little extra work to be laid flat compared to other bases. Due to its unique layered construction, the Silk Base can lack breathability compared to lace and mono bases.
Learning about wig cap construction can help you choose a wig that will meet your needs. Here at UniWigs, we have five different cap constructions. They’re the lace front, the full lace, the glueless full lace, the monofilament, and the silk top. What’s the difference between each type of the cap and how do you choose. Let’s explain this…
Lace Front Wig cap construction is very natural-looking, creating an invisible hairline and giving the illusion of hair growing right out of your scalp. Lace Front Caps have lace in the front and traditional wefts in the back. In the front lace area, you can part your hair freely. For the weft area, we also add an elastic net inside of the cap which makes the wig comfortable and durable. Our lace front wig has clips and combs pre-sewn into the cap and an adjustable strap in the back which can be tightened an inch. The lace, after all, is delicate, so be careful not to pull or stretch it out.
Full Lace Wigs are 100% hand-tied human hair wigs. Each hair is hand-tied onto a mesh base to create the most natural hair growth and provide a super soft fit. With a full lace wig, wherever you part your hair, you will have the natural appearance of scalp. A full lace wig imitates most successfully the natural movement of real hair and can be worn in a variety of styles such as a high ponytail or updo. A full lace wig takes 40 hours of work to make, so they are pricier. However, it is a worthy investment considering its unique features.
Glueless lace wigs don’t need to be secured using glue. Glueless lace wigs are 100% hand tied and have all the benefits of a full lace wig. A glueless lace wig has combs and clips already sewn into the cap, as well as an adjustable strap at the back which can be tightened by an inch. For beginners, a glueless lace wig is recommended.
Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.
Watch this video for more information on the hair return and how to blend it in the topper:
We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".
When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.
For more information, see this video below
Never try to comb hair when wet
Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.
It is essential to make sure that the topper is right fit for you if you are looking for seamless effects that are both safe and effective. If you want to cover you hair loss with a hair topper, you have to first measure your area of thinning. Measuring your hair loss is important because it will help you determine what base size works best. All you need is a tape measure, a pen and a piece of paper.
First, measure side to side to determine width and then front to back to determine the length.
Be sure to record the area of hair loss and date it. We recommend you to keep a record, so you can track your hair loss development.
Add about one inch to your measurement to find your correct topper base size.
Front to Back
Ear to Ear
1. Circumference: Starting in the front at your natural hairline. Follow along your hairline just above your ear.
2. Front to Back:Measure from the front of your natural hairline back over the crown, where your head bends and meets the back of your neck.
3. Ear to Ear: Start in the front of one ear, bringing your tape measure over the crown to the front of your other ear.
Hair color is a great way to subtly and sometimes drastically change your entire appearance. The right hair product color can make you look fab with very little effort. Choosing the right color can be a challenge especially for a starter. Follow these steps below and we believe you will find the perfect color.
UniWigs provides various colors for all our hair products and we will continue to update new colors based on the latest trends. Try to blend a color that is slightly lighter or darker than your own hair as it is likely to look more natural and will add depth and variance to your color.
"Color ring loan program"
UniWigs has made viewing a color ring easy with our "Color Ring Loan Program". Here is how it works:
If you cannot find your hair color in our hair system or on the color ring, then send us a hair sample and let us choose the best possible color match for you. This is the very best way to ensure that you will receive a color you are happy with. Our experienced hair designer would personally help you choose the perfect color. We will contact you back upon receiving your hair sample.
Here are the requirements of preparing your hair sample:
Length and volume: at least 1.25" long by 1/4" across. (The more the better)
Section: Make sure that your hair swatch is taken from the section of your hair that you wish to match.
Please enclose a note with your name, email address, phone number and the products you are customizing on.
We do not recommend this way because of the color variations on different screens. If you are matching your own hair color, please include more than one photograph of yourself taken under different lighting conditions for comparison. If you prefer a color other than your own, you can send us a photo that can exactly show your favorite hair color.
Yes. But we do not recommend you to do this. It can put too much stress on the hair and create unmanageable tangles. As well, pool chemicals and salt can damage the hair and affect the color.
You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.
NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 280°F. The heat will change the hairstyle permanently.
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde hair is the best colors to use if you want to dye it to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
We strongly do NOT recommend bleaching the hair by yourself. Please go for a professional specialist to do so. It damages the hair if hair bleach is applied to it just as it damages our regular hair.
Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.
Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.
Please read the error display and find the reason why you cannot place the order. Then try again. If you fail again, please contact our customer service at [email protected] with the screenshots of ERROR.
Please contact our customer service at [email protected] to cancel your order. Please be kindly noted that Once your order has been shipped and is on its way to you, it cannot be cancelled.
If you would like to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us at 626-581-9123 as soon as possible during the order processing stage.
We can ship to your new address before the package is dispatched. Once the package is shipped out, the shipping information cannot be changed.
Production time ≠ Transportation time.
Please pay attention to the production time noted in red font under the quantity box on the product page before you place the order. Production time is only an estimated period for us to produce or process your order.
UniWigs sincerely appreciate your understanding and patience.
Please contact our customer service at [email protected] if you want to make changes to your order.
Delivery time = order processing time + transportation time
The duration depends on the production time and your destination. Most of our products have an estimated production time for us to produce and process your order.
Yes. You will receive an email from us once the order is shipped out. Please remember to add us to your email list.
UniWigs accepts custom orders. Please click the following link to fill out all the details of the products you want to customize. Our customer service team will quote you a price based on all the details within 48 hours.
UniWigs accepts custom orders. You can check our website for the item you would like to purchase, to find the perfect base size, or base construction you like. If you cannot find any, please save some pictures for reference.Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and we will provide a quote for you within 48 hours.
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package.
The most accurate way to find out when your order will arrive is to track your package. You can do this through the UniWigs website or using a tracking number.
Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.
They can be used as cash on the UniWigs website when checking out and they will not expire.
You can only get store credits when you choose store credits as the method to receive your refund.
You can simply pay the order by your store credits when check out like this:
Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.
A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.
Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.
A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.
Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. The validity period of all loyalty points is 365 days, and then they will expire automatically. And loyalty points cannot be transferred into cash.
Loyalty points are store credits. They can be applied as cash at UniWigs.com and can be combined with any discount that is active on the website to save money on your purchase.
100 Points=1 USD
How to earn?
Place an order
Every dollar you spend at UniWigs.com will generate 1 loyalty point. For example, if your order payment was a total of $99.89, you would get 99 loyalty points.
Be an active super fan
Like our page on Facebook to get 200 loyalty points.
Follow us on Twitter to get 200 loyalty points.
Follow us on Instagram to get 200 loyalty points.
Post a review
You can also get loyalty points by posting your product review:
For text reviews, you will get 200 loyalty points.
If you leave both a text review and photos, we will offer you 500 loyalty points.
Refer a friend
You will receive 1000 loyalty points and they get 20% OFF
Choose a Loyalty points order refund
If you are not satisfied with your purchase, we accept all products still in their original condition within 30 days, and we will offer you a loyalty point’s refund in FULL amount or a monetary refund as per our return policy The validity period of all loyalty points is 365 days, and then they will expire automatically.
Please check out more details about our loyalty point policy.
UniWigs welcome any specialist to make a purchase on our website. We are totally open to any stylists to achieve a win-win collaboration. Please send an email to [email protected] if you are interested.
Yes, UniWigs always appreciates all the support from our dear customers. To better reward our loyal customers, UniWigs renewed our Uni-Customer Program. Please check more details from the link below:
Yes. You can get $20 off every $100 for your first order. The coupon can only be applied to your first order with UniWigs and it expires in 7 days after you receive it. Please be known that this coupon cannot be applied to custom orders and clearance items.
UniWigs is now looking for affiliates to help us spread the word about UniWigs and what we stand for. If you are inspired to help people experiencing hair loss or if you just want to get new hair, we invite you to join our affiliate program, you’re the right fit - GROW and EARN with us!
Please check out more details about our affiliate program.
If you are a hairdresser, salon owner, or wig shop owner, then this is the program for YOU! UniWigs is a growing online store, with our HQ in L.A. California. We specialize in helper hair products like Hair Toppers, Human Hair wigs, Synthetic Wigs and Hair extensions. Please check out more details about our salon program.
Please send the details of products that you would like to purchase to [email protected] and we will quote you the price.
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
UniWigs provides worldwide shipping service. Please check out more details here.
UniWigs is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. Any refused international packages (including Canada) will incur a 30% restocking fee of the total order amount.
Ask your insurance company about "cranial prosthesis".
Recently, UniWigs have received reports from our customers that some companies have plagiarized our images and videos and are illegally distributing them for commercial use without our authorization. This has caused customer confusion and infringed on our rights.
We are here to solemnly declare:
UniWigs would like to express our sincerest thanks to those who continue to support us. Meanwhile UniWigs will do everything we can to protect our rights and interests and keep providing our customers with the best products and services.
Thanks for your support!