Please be aware that your order will not be eligible for return or exchange if you ordered UniWigs Cut Services.
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Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Is Route shipping insurance refundable?
No. The shipping insurance premium is not refundable.
How to track my order via Route?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.What if my order never arrives, is stolen or arrives damaged?When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.Click to know more about Route Protection Policies.
UniWigs offers free US shipping on orders over $129 and free worldwide shipping on orders over $200.
Transportation Time Only
US Ground 5-10 Business days $17 (Free with your purchase over $129) International 10-15 Business days $29.89 (Free with your purchase over $200)
Customer satisfaction is at the top of our list here at UniWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
You can cancel the order as long as your order status is not set to “shipped”. However, all the cancellations will be subject to a 10% handling fee. Please be sure to contact our customer representative if you want to cancel your order.
Product details of your order may only be modified within 24 business hours from being placed as long as your order status is not set to “shipped.” Please be noted that we cannot change the product specifications of your order after 24 business hours from being placed.