Cancellation, RETURN & EXCHANGE POLICY
Customer satisfaction is at the top of our list here at UniWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
ORDER CANCELLATION & CHANGES
You can cancel the order as long as your order status is not set to “shipped”. However, all the cancellations will be subject to a 10% handling fee. Please be sure to contact our customer representative if you want to cancel your order.
For custom orders:
- There is no extra fee for cancellations on custom orders placed within 12 hours.
- It will incur a 50% handling fee for the cancellation of orders placed within 7days.
- The order is non-refundable for cancellation once the order is placed over 7days.
Product details of your order may only be modified within 24 business hours from being placed as long as your order status is not set to “shipped.” Please be noted that we cannot change the product specifications of your order after 24 business hours from being placed.
To return your order with us you MUST firstly contact our customer service team, or your return may be denied. You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in UniWigs store credits, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.
Please be noted that the order is non-refundable for cancellation once the order is placed over 7days.
Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount.
Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
There will be an $14.99 shipping fee ($29.89 for international orders) for reshipment if the package is returned back to sender.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Have all Gift sets included
- The frontal lace was cut or damaged
- The item was worn or sprayed with hair styling products
- The item was damaged, or the original status was changed
- Custom orders, Clearance items and Gift gallery items.
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We are not held responsible for any lost returns.
We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be a $29.89 shipping fee.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
HOW TO RETURN
1. Find the order you would like to return in "My Orders" after signing in.
2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that means your order might have exceeded 30 days after receipt.
3. Fill out all the information needed for return and submit.
4. When your return request has been approved, you will see the RAM number and the return address on the website and in the email sent to you.
5. Return the product to the return address and update the tracking number online.
Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. Your refund will be processed in 5-7 business days after your return has been accepted. If you ask for an exchange, our customer service will contact you once the return has been received.
833-902-4156 ( Mon-Fri 9:00am – 9:00pm PST )
Email: [email protected]
Our call center is temporarily unavailable for technology upgrade. If you need any help, please reach out to us by live chat, social media, or email us at [email protected] and we're more than happy to help! Sorry for any inconvenience caused.
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effective on April 21, 2022