Cancellation, RETURN & EXCHANGE POLICY
Customer satisfaction is at the top of our list here at UniWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are unsatisfied with your purchase, you can initiate a return request within 30 days after delivery. Make sure that products are eligible and remain in their original packaging.
ORDER CANCELLATION & CHANGES
You can cancel & change the order as long as your order status is not set to “shipped”, meaning your order has not been shipped.
- Cancellation within 24 hours: Free
- Cancellation after 24 hours: 10% handling fee
- All custom orders are not eligible for cancellation once they have been placed over 7 business days.
- Product details of your order can be modified one time as long as your order status is not set to “shipped.”
Please be sure to contact our customer representative if you want to cancel or change your order.
Your satisfaction is our goal. We will gladly accept returns on all eligible products.
You have 30 days to return the product to us from the date it was delivered to you.
You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in UniWigs store credit, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to the original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Express shipping costs, international shipping costs, route shipping insurance, and any other third-party fees are non-refundable and the cost will be deducted from your total refund amount.
Any refused international packages and international automatic returns(including Canada) will incur a 30% restocking fee of the total order amount.
There will be a $14.99 shipping fee ($29.89 for international orders) for reshipment if the package is returned to the sender.
We are not held responsible for any lost returns.
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Have all gift sets included
- Any altered, worn, washed or damaged products are not eligible for any exchanges or returns. For example：
- The frontal lace was cut or damaged
- The item was worn or sprayed with hair styling products
- The item was damaged, or the original status was changed
- Custom orders, Clearance items and Gift gallery items.
- Any orders that include Signature Cut Service belong to custom orders and are not eligible for any return or exchange
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
Why are we charged a handling fee or restock fee?
For years we have strived to offer the best quality hair that everyone can afford.
To keep our retail/list prices as low as possible, we have found that restocking fees and handling fees are necessary. We appreciate your understanding.
A handling fee is a fee we charge when customers cancel their order they have successfully placed. It covers the cost of expenses related to fulfillment, specifically packing fees based on required labor.
We charge a small restocking fee on all monetary refunds to cover the costs of repackaging, shipping, re-inspection, and labor incurred on every returned order and the reduced sale price of a resale to the customer.
HOW TO RETURN
1. Find the order you would like to return in "My Orders" after signing in.
2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that means your order might have exceeded 30 days after receipt.
3. Fill out all the information needed for return and submit.
4. When your return request has been approved, you will see the RAM number and the return address on the website and in the email sent to you.
5. Return the product to the return address and update the tracking number online.
Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. Your refund will be processed in 5-7 business days after your return has been accepted. If you ask for an exchange, our customer service will contact you once the return has been received.
Items can be exchanged one time for all US orders within 30 days of delivery. A second-time exchange request will incur a 5% handling fee.
For international order exchanges there will be a $29.89 shipping fee.
All exchanges can be done based on your original order. If the item you are exchanging costs less than your original purchase, we will refund you the difference. If the new item costs more, we will charge you for the difference in price.
Your exchange will be processed after we have received your return.
Please contact our customer service if you would like to make an exchange on your order.
833-902-4156 ( Mon-Fri 9:00am – 9:00pm PST )
Email: [email protected]
Our call center is temporarily unavailable for a technical upgrade. If you need any help, please reach out to us by live chat, social media, or email us at [email protected] We are more than happy to help in any way that we can! Sorry for any inconvenience caused.
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effective on Oct. 1st, 2022