faqs

Top 10 FAQs :

What is the difference between human hair and synthetic fiber?

1) BURN FOR SMELL AND ASHES.

Choose a small strand of hair and burn it. If the hair is 100% human, it smells like a barbecue and the ashes can be twisted into powder; if not, it smells like plastic and the ashes will stay as a caking.

2) THE PRICE.

That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.

3) THE ABILITY TO STAND HEAT.

Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without a paste, it is real human hair. Well, a small strand of hair is enough for the test.

How do i know what size to get?

FOR WIGS

Measuring your head size is an important task to endeavor prior to order a wig. Here are 5 measurement data you should have to confirm the capsize.

After finishing the 5 measurement data, you can check the cap size for UniWigs wigs below :

In Uniwigs, the lace cap ,Mono Top (Hand-tied) Cap, Skin Top Cap (for Jewish Wigs) are average sized with Circumference 22".

And the La Vivid collection are average sized with Circumference 21.5"

For the trendy synthetic wig is 22.5".

You can also come to our Customer Order page to custom the exact wig that can best fit your head.

Please Note:
  1. This is guide to understand the cap size.
  2. It does not mean that each wig comes in all of these cap sizes.
  3. Sizes will vary slightly due to different types of wigs.

For topper :

One of the most asked questions is that how do I choose the size of a topper? Because it is the most important factor of how big a topper is needed. If it is too small, it might not be able to entirely cover the hair loss region.

For example, our best seller Claire Remy Human Hair Topper has a default base size of 5.5"x5.5". That means if you use a flexible tape measurement, the base of the topper will cover 5.5inches by 5.5inches starting from your hairline on your crown.

Another way to better understand exactly how much the topper can cover your head is to draw a semicircle on a piece of paper based on the topper’s size. Then cut it out of the paper and put it on your head to have a visual understanding how much the base can actual cover. The video below is made by our customer June Penny introducing how can you DIY measure a hairpiece.

How do i know what color to get?

Most of our color has color description online. so you can choose the color simply on line, to know the color better, we highly recommend you to check the review video of the product you are going to purchase on youtube, and it can help you to see the color differently.

If you have any concern about choosing color , please contact our customer service.

Monday-Friday, 9:00AM – 5:30PM PST,  TEL: 626-810-2938

Monday-Friday, 5:30PM – 2:30AM PST,  TEL: 909-895-6421

Email :[email protected]

Can i place custom order on UniWigs?

Yes Uniwigs can make custom orders, and please check the instruction below to do a custom order.

please check the website for the item you would like to purchase which has the perfect base size, or construction you like. if you cannot find any, please save some pics for reference .

send your requests for color, length, density, base size or item SKU. cap construction. and your pic if you need to make a custom color. to [email protected], and they will provide a quote for you.

If the color you are going to customized is complicated , there are other options

Color Sample

Simply cut or collect around 2g of your hair sample  and mail it back to us:

UniWigs, 18305 E Valley Blvd, Ste C La Puente, CA 91744

We have professional colorist who can copy the color of your sample.

Colors Rings

If you would like to confirm color, you can also purchase a color ring on our website, and the color ring can be returned and reimbursed once you place the order on Uniwigs.

Shop color ring

https://www.uniwigs.com/care-products/41120-color-chart-human-hair-extension.html

Please note : the custom-made products are not eliglible for discounts on their website. This is the most important thing to know.if you are worried that the customizing will cause high risk, you can also buy their NATURAL BLACK product to bleach and dye yourself.

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at [email protected] or call us at 626-810-2938 as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

When will I receive my items after I place an order?

The duration depends on the production time and the destination country. Most of our product has production time which has been stated in red font at the product page, please pay attention to it when you place order.

For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. rosegal do not add taxes, VAT, duty, or any other hidden charges.

How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our customer service at [email protected], please provide us with the following information:

  1. The original order number
  2. The reason for the exchange/return
  3. Details of the requested replacement item: the item number, the name and color.

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number so that we are able to locate your order information.

The return or RMA process can only be initiated within 10 calendar days after receiving the product. We can only accept returned products that are in their original condition.

How do i care for my product?

When not in use, always store your wig on a mannequin or wig stand to maintain its shape.

Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.

Synthetic products

Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products . After shampooing and conditioning, make sure to rinse your wig thoroughly in cool water. Always use a soft towel and carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.

Human Hair products

Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high quality shampoo formulated for processed hair may be used, however, we strongly recommends you use the products made especially for wigs to protect your investment.

Other FAQs :

How to cancel my order?

Please if you want to cancel the order.

Monday-Friday, 9:00AM – 5:30PM PST,  TEL: 626-810-2938

Monday-Friday, 5:30PM – 2:30AM PST,  TEL: 909-895-6421

Email :[email protected]

Within 24 business hours after an order is placed , To cancel an order with no fee incurred.

After the 24 hour, there will be a 15%handling fee incurred for any cancellation or modification of the order.

*Please note: If the order has been shipped within 24 hours, the order can not be canceled.

How to change my order or address?

Please if you want to change your shipping address

Monday-Friday, 9:00AM – 5:30PM PST,  TEL: 626-810-2938

Monday-Friday, 5:30PM – 2:30AM PST,  TEL: 909-895-6421

Email :[email protected]

*Please note: You will not be able to change the shipping address of an order by modifying your address book. We are not responsible for package loss due to wrong address while the order was being placed.

How to return a product?

Please firstly read our return &exchange policy:

https://www.uniwigs.com/content/2-return-policy

  1. All returns are subject to a 15% re-stocking fee, but $0 restocking fee for choosing store credit refund of your return. Store credit can be combined with any coupon code for future order.
  2. Please note that the RMA slip MUST be applied within 10days of the date you receive the package. If you can not make the RMA slip, please confirm whether the application is expired.
  3. Custom and clearance items are not acceptable for return.
  4. Learn more from our return policy.

*Please note: we reserve the right to refuse an ineligible return if the product has been used, cut, colored, or modified in any other way.

How to make a exchange?

Please if you want to make a exchange.

Monday-Friday, 9:00AM – 5:30PM PST,  TEL: 626-810-2938

Monday-Friday, 5:30PM – 2:30AM PST,  TEL: 909-895-6421

Email :[email protected]

Check the exchange policy below to check the ineligible product which are not acceptable and the instruction to return the product as below:

https://www.uniwigs.com/content/2-return-policy

What is the production time?

Production time ≠ Transportation time.

Please pay attention to the production time noted in red font under the quantity box. Production time is an estimated period of time. Since most of the products are hand-made, delivery date is not a guaranteed date.

UniWigs sincerely appreciate your understanding and patience.

What is the difference between human hair and synthetic?

1) BURN FOR SMELL AND ASHES.

Choose a small strand of hair and burn it. If the hair is 100% human, it smells like a barbecue and the ashes can be twisted into powder; if not, it smells like plastic and the ashes will stay as a caking.

2) THE PRICE.

That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.

3) THE ABILITY TO STAND HEAT.

Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without a paste, it is real human hair. Well, a small strand of hair is enough for the test.

What is the difference between heat resistant and Kanekalon synthetic fiber?

  1. UniWigs heat friendly / heat defiant / heat resistant wigs are made from heat-resistant synthetic fibers that allow you to curl, blow dry, flat iron and use hot rollers on your wigs. Perfect for high energy days or haute couture nights, our heat friendly wigs can be restyled daily to suit your mood, or worn straight out of the box for stunning, all-day beauty.
  1. For kanekalon fiber wigs, you should try to avoid all heat sources while wearing your wig. Heat will damage the synthetic fibers of the wig as they will become singed and partially melted. Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.

What's the difference between Remy human hair and virgin remy human hair?

Remy Hair

Remy or Remi is not a brand name. Technically, the term refers to the characteristics in a collection of hair that is, un-damaged, healthy hair. Remy hair is shinier, softer, and has a longer lifespan than non-Remy hair. Non-Remy has been chemically processed (typically for texture or color) before the hair was collected.

Remy hair strands can be processed by coloring or other treatments to reach a certain style, thus some ingredients of the hair mainly the cuticles could be destroyed. Remy hair is not as good as virgin hair, thus remy human hair wigs are cheaper than virgin remy hair.

Virgin Remy Hair

The best type of Remy hair is virgin, also called "cuticle" hair. When hair is harvested from a donor, the cuticles remain intact to protect the hair from damage.

Virgin hair is hair that has never been processed or treated with ANY kind of chemicals. The hair is in its natural state with its cuticles running in the same direction and is fully intact. You can bleach, dye and process Virgin hair just as you would do to your own hair.

The texture of virgin hair is generally straight, wavy or curly. However any hair that has been chemically processed for texture, for example yaki, body wave or curls is no longer virgin.

Uniwigs Remy human hair wigs

Uniwigs Remy human hair wigs are properly processed to style any wigs at the customers demand, without any over-processing or without the use of unhealthy hair that has fallen from heads like some unprincipled manufacturers. Therefore any products labeled as "Remy human hair" on www.uniwigs.com, are not "virgin Remy hair products" however, we ensure they are of meticulously high quality.

How to choose the right cap construction?

To choose a wig is to choose a lifestyle. When you look at a wig, you are not only looking at the hairs attached, you want to understand how they are made, with what kind of magic technologies can those hairs look so real.

UniWigs Basic Caps Traditional Capless
Summary The most classic cap, added a net layer to the crown in order to maintain the shape of the wig It is called capless because it’s super light weight, almost undetectable.
Material Flower net front, ultra-thin wefts, memory mesh base Memory mesh, ultra-thin wefts
Crafts Open wefts sewn on cap base, with a net layer overlapping the crown Ultra thin wefts sewn on memory mesh, with open space in between the wefts
Features Durable, stable, affordable Lighter weight, airy, affordable

Depending on different materials hairs are hand-knotted into, there are three types of construction fabrics used on UniWigs products: lace, monofilament, and silk. Each approach has its own features and meets various needs. And they are usually combined with each other or other materials due to high manpower demands and cost, such as wefts or stretchy mesh.

Materials Lace Monofilament Silk
Features Soft, snuggly, breathable, free parting, different colors available Fixed shape, perfectly fit the shape of your crown, natural looking, free parting, transparent skin tone available Most real looking, mimics bio scalp, free parting
Hair volume tied at each cross 3-4 strands of hair knotted at each cross 1-2 strands of hair knotted at each cross Just like each strand of bio hair growing from your own scalp
Summary Lace base snuggles with scalp perfectly, it is soft, breathable, and can be freely combined with any other materials Parting in any directions desired, the base is invisible, natural-looking Our highest end cap structure, most complicated crafts and looks most natural among all product lines, invisible knots, looks just like your own skin.

When we put on a wig, it is expected that the wig WILL securely stay in place. No moving around, no falling off. We do not want to encounter any of those awkward moments where our little secret is revealed.

For this purpose, skin-safe adhesives or hair pins are the easiest options. We also offer more efficient options with none or less adhesive. With our uniquely designed, tight and invisible combs and clips sewn on temples and back, and adjustable straps fastened around nape, you can keep a peaceful mind that your wig will always stay where it is.

UniWigs believes in individual’s uniqueness. It is our goal to make every customer to feel special and be able to design their own new look. And this is why UniWigs provides 100% custom service. Simply let us know your preferences and your expectations, our customer care specialist will be thoroughly walking you through the journey step by step. From choosing a construction, a style, a color or length of your wig, to how to apply, maintain, and care for the piece, we are here for you.

How to care human hair product and synthetic product?

  • You should try to avoid all heat sources while wearing your wig. Heat will damage the synthetic fibers of the wig as they will become singed and partially melted.
  • Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.
  • It is recommended that you wash your wig one or twice every month according to wearing frequency.
  • Choose a slightly acidic shampoo, use hair conditioner and wash in mild water.
  • Make sure the water flows in the same direction during washing and avoid rubbing the wig heavily.
  • Do not comb or brush the wet wig. Style the wig when it is dry.
  • Using a wig brush on a wig is okay but, I suggest using a METAL WIDE TOOTH COMB and avoid using a plastic brush.
  • For tight, curly, or ringlet styles try the “Shake & Go” method, or gently lift and separate the curls with a pick comb or your fingers. Do not brush.
  • Don’t apply facial gel or hair wax on the wig, which will make the wig very sticky.
  • Refrain from pulling the comb forcefully through the tangles. Pulling will not only pull the hair off of the "tracks" of the wig but the pulling will also cause the synthetic hair to become frizzy. Spray your synthetic wig with a light oil sheen to restore luster that was lost while getting rid of the tangles.
  • It is very normal for the synthetic wig to have a certain amount of shedding.
  • You can also use a"spray-in"conditioner. Simply spray your wig thoroughly before wearing to keep the hair soft and static free. With the Spray in conditioner, your wig will look like the first time you took it out of the box.
  • Please store your wig on a wig stand or mannequin head in a cool, dry location avoiding extreme temperatures, mold and dust, which will help maintain the shape, cleanliness and style of your wig.

  1. Please don’t color human hair wigs by yourselves. It is a very risky experiment and might have a bad result. However, if you still prefer to dye your own wigs, please keep in mind that you should never try to dye a darker color wig into a lighter color. Strongly recommend to ask the professional hairdresser to trim, shape or thin out the wig.
  2. NEVER sleep on wet hair; your hair must be completely dry before going to sleep as sleeping on a wet lace wig WILL cause hair to be very matted.
  3. Don’t soak the hand-tied human hair wigs for a long time since it will damage the knots in the wigs. When you wash the wig, please treat it very carefully just like your own hair.
  4. Choose a slightly acidic shampoo, use hair conditioner and wash in mild water.
  5. Make sure the water flows in the same direction during washing and avoid rubbing the wig heavily.
  6. Do not comb or brush the wet wig. Style the wig when it is dry.
  7. Gently blot excess water with hand or towel (do not twist or brush); shake vigorously and hang upside down to air dry (usually overnight). Do not blow dry the wig. Do not brush wig when wet. Do not wear wig with wet cap or dry wig on head or Styrofoam, as this will stretch the cap.
  8. Using a wig brush on a wig is okay but, I suggest using a METAL WIDE TOOTH COMB.
  9. Refrain from pulling the comb forcefully through the tangles. Pulling will not only pull the hair off of the "tracks" of the wig but the pulling. Spray your wig with a light oil sheen to restore luster that was lost while getting rid of the tangles.
  10. For straight styles brush in long, even, gentle strokes. Starting at the bottom, gently comb the hair using a downward motion, with a wide-tooth comb or finger style. Gradually move up until you have combed all the hair. Never begin combing at the top or middle. It will damage and tangle the hair.
  11. It is very normal for the human hair wig to have certain amount of shedding.
  12. Please store your wig on a wig stand or mannequin head in a cool, dry location avoiding extreme temperatures, mold and dust, which will help maintain the shape, cleanliness and style of your wig.

Can i color my wig /topper?

Most styles come in a number of colors, lessening the need to color. While synthetic hair cannot be dyed, human hair wigs can. But it is a tricky process that should be handled by a hair professional only. We recommend only going darker, not lighter -- there is a lot of chemical processing involved in the making of a wig and additional manipulation can cause damage.

How to apply wigs?

1. First of all, pin your hair up. If your hair is long, separate the hair into two pieces, and twist. Cross the two pieces behind your head, and clip them across the top. Shorter hair can simply be combed and clipped to the crown of the head, or placed into a bun at the base of your neck. You could also braid your hair before applying a wig.

2. Put on a wig cap. Use a wig cap on any type of hair length to hold it all in and ensure a smooth fit. Even if you are bald, use a wig cap - it will help keep the wig on.

3. Put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position these right in front of your ears. Don't worry if it doesn't look perfect right away. Go ahead and style/brush it into place the way you'd like it to look.

How to apply a topper?

How to apply a flip-in hair extension?

About color difference (wigs)

Hair color images are presented to give you a visual representation of color options for each item. However it must be noted that on screen representations do not necessarily precisely represent actual colors due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

How to choose the right cap size?

FOR WIGS

Measuring your head size is an important task to endeavor prior to order a wig. Here are 5 measurement data you should have to confirm the capsize.

After finishing the 5 measurement data, you can check the cap size for UniWigs wigs below :

In Uniwigs, the lace cap ,Mono Top (Hand-tied) Cap, Skin Top Cap (for Jewish Wigs) are average sized with Circumference 22".

And the La Vivid collection are average sized with Circumference 21.5"

For the trendy synthetic wig is 22.5".

You can also come to our Customer Order page to custom the exact wig that can best fit your head.

Please Note:
  1. This is guide to understand the cap size.
  2. It does not mean that each wig comes in all of these cap sizes.
  3. Sizes will vary slightly due to different types of wigs.

For topper :

One of the most asked questions is that how do I choose the size of a topper? Because it is the most important factor of how big a topper is needed. If it is too small, it might not be able to entirely cover the hair loss region.

For example, our best seller Claire Remy Human Hair Topper has a default base size of 5.5"x5.5". That means if you use a flexible tape measurement, the base of the topper will cover 5.5inches by 5.5inches starting from your hairline on your crown.

Another way to better understand exactly how much the topper can cover your head is to draw a semicircle on a piece of paper based on the topper’s size. Then cut it out of the paper and put it on your head to have a visual understanding how much the base can actual cover. The video below is made by our customer June Penny introducing how can you DIY measure a hairpiece.

How to measure hair length?

Hair length: the length of each strand of hair from roots to the tips.

Overall length: hair length from the crown to the end.

*All the lengths indicated on our website is hair length of each strand of hair from roots to the tips instead of overall length.

Here is the right way to measure the hair length:

How does the length difference come out?

The reason for this is that the base is not flat and follows the contours of your head. Even though all the hairs are ventilated at about 14" in length, when the system is applied to your head the hairs fall in a naturally layered effect. This actually mimics your growing hair.

To demonstrate this, you can pull a small section of hair up from any one point on the base and it will measure about 14" (with the exception of the 3"-4" returns). However, when the hair is placed on a mannequin head or on your own head and the hair is allowed to fall and flow freely, the areas underneath will appear longer than the hairs on the top--even though they aren't--and you will see the look of layers I mentioned above.

The amount of layering you see will depend on the size of the base of your system. Keep in mind, the larger the base, the greater the amount of layering you should expect. Due to the natural layering effect and the shorter returns at the top of the system, the ends will appear less dense, and can even be wispy, if you don't have enough growing hair behind the lengths of the system to fill in the gaps at the ends.

How to choose the right base size of hair toppers?

One of the most asked questions is that how do I choose the size of a topper? Because it is the most important factor of how big a topper is needed.

First, you should measure the size of the area on your head you want to cover.

  • 1) Take the front of the tape measure to the front of the hair line.
  • 2) Take that back to the balding area where the balding area ends *to the back of the head
  • 3) Hold finger on the correct like and get your first size
  • 4) Now to get a side length, take the tape measure to the other angel to get the width *same way as above

Then you can choose a topper on our website with the base of similar size or a little bit larger size.

Here is a video to show you how June chooses the right size of the hair topper:

Can I swim or shower with the hair product?

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. Also, pool chemicals and salt can damage the hair and affect color.

Can I bleach and dye the hair products by myself?

Human hair products are dyeable. If you try to bleach or dye the alternative hair at home, please be advised that only natural black color can be bleached and one can only make a wig color darker, but not lighter. This is something wigs have in common with human hair. It damages the wig if hair bleach is applied to it just as it damages regular hair. White, platinum blond, or light grey are the best colors with which to begin. Wash the wig to remove any styling products and let it dry for a few days before beginning to dye it

Synthetic hair products can not be dyed with regular hair dye. We strongly do not recommend you to dye a synthetic hair product since it might cause irremediable damage.

What’s the difference between a topper and a wig?

How to choose the right hair density?

Correct Hair Density = Most Natural Appearance.

Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however your choice will depend on your styling preferences and individual profile.

Extra light 50% This has too thin density
Light 80% It is extra light density. Here, when the hair is parted it shows the scalp, making your hair look unreal.
Light to medium 100% This hair density is like the above one, when the hair is parted it shows the scalp. But this hair best suits the 65+ women.
Medium 130% It is the regular hair density. Nowadays in trend in the wig market.
Medium to heavy 150% This is the normal density ideally suited for women in 20s, 30s, and even 40s.
Heavy 180% This density is a too heavy one. It suits the special type of thick wigs
Extra heavy 200% We do not recommend this density.

•Know the density of your naturally grown hair:

It is very crucial to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.

•Age is also a factor determining an effective hair system:

Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man then thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.

•Hair Style also plays a vital role in choosing an effective hair density:

Hair styles contribute in giving your hair a natural and real look. Thick pattern of hair shall suit better to a layered hair style. One can go for adding bouncy curls to a thin hair density to make it look fuller and thicker

Can I curl or straighten the hair?

You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.

NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY.You cannot use any heat on Kanekanlon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that does not exceed 220 degrees. 


Get 15% off!