Here you will find frequently asked questions about our products and website.
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
Watch this video about how to choose your first hair topper as a beginner, contact us ([email protected]) if you still have any queries.
Yes, you can place a custom order on UniWigs, please check the instructions below on how to make a custom order.
You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.
Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and they will provide a quote for you.
If the color you are going to customized is complicated, we have more options.
Simply cut or collect around 2g of your hair sample
and mail it back to us:
UniWigs, 18305 E Valley Blvd, Ste C La Puente, CA 91744
We have a professional colorist who can match the color of your sample to your order.
If you would like to confirm your color for the custom order, you can purchase a color ring from our website, and the color ring can be returned and will be reimbursed to you once you place the order on UniWigs.
The duration depends on the production time and the destination country. Most of our products have a production time which has been stated in red font on the product page, please pay attention to it when you place your order.
For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde and light grey hair are the best colors to use if you want to dye to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
If you want to bleach our human hair products at home, be warned that you can only bleach our Natural Black color. All other colors we have cannot be bleached. This is something wigs have in common with human hair, it damages the wig if hair bleach is applied to it just as it damages regular hair.
Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.
Welcome to UniWigs Audio help center! We are here to help you solve any problems when purchasing your desired hair products.
If you worry about how to use or how to maintain the products, please check the following tips.