Custom Product Policy

While we are seeking every way to develop more new products and colors, we cannot guarantee that we will be able to meet all the needs of our customers. Hence we have created our customization service based on the strong support from our designers and the manufacturers we work with. Please View our custom product policy before placing a custom order.

Cancel Policy 

There is no extra fee for cancellations on custom orders placed within 24 hours.

It will incur a 50% handling fee for the cancellation on orders placed within 7days.

The order is non-refundable for cancellation once the order is placed over 7days.


1. We have no discounts for a new custom order.

2. We offer a 15% discount for the second custom order if it is the exact same product with the first order.

3. We offer a 20% discount for the third custom order if it is the exact same product with the previous two orders. 

4. If the product you customize from us is adopted as our new product, you will get 1,500 loyalty points. (Click here for our Loyalty Points Policy)

5. All custom prices are valid for the current year only.

Return & Exchange 

Custom orders are NOT available for any exchange or return.

About color difference

If you customize your color according to photo only, it must be noted that on-screen monitor calibrations may give an imprecise color representation, and true color accuracy may be affected.

Additionally, when providing a hair sample, the less that is provided, the more inaccurate the color is likely to be. 

Finally, when customizing a curly hair product, the color shades will get altered due to the high heat-coloring process.


UniWigs reserves the right at our discretion to make changes to these policies. Please check this page periodically for updates.


833-902-4156 ( Mon-Fri 9:00am – 9:00pm PST )

Email: [email protected]

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