Custom Product Policy
UniWigs accepts custom orders so we can meet the specific needs of our customers. Please carefully read our custom order policy before placing a custom order.
Price & Discount
-All custom order prices are valid for the current year only.
-There is no discount for the first-time custom order.
-Repeat orders with the same style can receive a 15% discount.
-Triple orders with the same style can receive a 20% discount.
If you customize your color according to photo only, it must be noted that on-screen monitor calibrations may give an inaccurate color representation.
- 70%-80% color similarity can be promised if we customize the color based on your reference photos.
- Additionally, when providing a hair sample, the less that is provided, the more inaccurate the color is likely to be.
- If you send us a sample with enough hair as a reference, we will try our best to make the color 80%-90% similar to your color.
- Please try to understand that 100% color accuracy is just not possible.
- Finally, please pay special attention when customizing a curly hair product, color shades will most definitely be altered due to the high heat-coloring process.
We can customize different textures for you based on photos or your samples. However, please understand that we cannot promise 100% accuracy. Please read all of the following information before you place a custom order.
- 70%-80% texture similarity can be promised if we customize the texture based on your reference photos.
- We do the waves/curls by hand. Different people make different waves/curls of the same product.
- Even if the same person adds waves/curls to the same product, there will be differences in different batches.
- Different temperatures we use can cause large differences in waves/curls patterns.
- Wavy /curly hair will be deformed over time. Please try to lay flat instead of hanging.
- There will be a big difference before and after you comb through the waves/curls.
- Creating waves/curls on the hair can damage hair and cause color changes.
- We do not recommend creating waves/curls on light-colored hair.
Please make sure you know all of this important information before you place a custom order. We will do our best to make the product that you are expecting.
There is no extra fee for cancellations on custom orders placed within 24 hours.
It will incur a 50% handling fee for the cancellation on orders placed within 7days.
After 7 days the order is not eligible for cancellation.
Return & Exchange
Custom orders are NOT available for any exchange or return.
Click Here for a Custom Topper or Wig
CONTACT US IF YOU WANT TO PLACE A CUSTOM ORDER OR NEED HELP:
833-902-4156 ( Mon-Fri 8:00am – 2:00pm PST )
Email: [email protected]
UniWigs.com reserves the right to make changes to these policies at any time. Please check this page periodically for changes. This new policy takes effect on Oct. 1st, 2022