Customer satisfaction is at the top of our list here at UniWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.
Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.
To return your order with us you MUST firstly contact our customer service team, or your return may be denied. You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in UniWigs store credits, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We highly recommend you opt for the signature requested service on your return package. We are not responsible for ANY lost returns.
We allow one free exchange on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
1. Contact UniWigs customer service.Please note that without the contacting customer service, your return may be denied.
2. Apply for the return online.
3. Return the product to the return address and update the tracking number online.
4. All customers are responsible for their own return shipping costs for any returns or exchanges.
5. Your refund will be processed in 5-7 business days after your return has been received.
6. If you ask for an exchange, our customer service will contact you once the return has been received.
Return address: UniWigs, 18305 E Valley Blvd., Ste C, La Puente, CA 91744
626-581-9123 ( Mon-Fri 9:00am – 5:30pm PST )
909-895-6421 ( Mon-Fri 5:30pm – 2:30am PST )
Email: [email protected]
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy will take effective on February 17, 2020